CUSTOMER SERVICE WEBINARS Sponsored by Avid Ratings 

 THE ART & SCIENCE OF SERVICE RECOVERY 

  •  The Psychology of an Irritated Customer
  •  The 4 Steps to Turn Angry Customers Into Loyal Advocates
  •  Why Service Recovery Matters

Host: Mary Marshall | Customer Service Expert: Jamey Lutz 

Special Guest: Paul Cardis 

September 26 | 10:00 - 11:00 a.m. CT


LEADERSHIP WEBINAR

THINK BIG - ACT BIGGER

  •  Get Inside the Mindset of top Executives 
  •  How to Live by the Moses Rule of Selling
  •  Ways to Know Your Audience Better

Host: Mary Marshall | Special Guest: Jeffrey Hayzlett

Sepember 28 | 10:00 - 11:00 a.m. CT

We are committed to helping you increase sales and service effectiveness and meet revenue goals while supporting your personal growth and leadership development through our FREE resources. The FPG webinar series is scheduled monthly with a variety of topics and guest speakers to help unleash you and your business full potential.


About the host: Mary Marshall

Mary is a sales expert, coach and professional moderator. Mary Marshall’s background includes online learning, sales, and public speaking. She helps change behavior and transforms the lives of her clients through teaching award-winning programs. Mary teaches at national conferences, seminars, and utilizes online video platforms. She is a leading expert on utilizing online learning systems, and has created content and filmed hundreds of video lessons for clients. Mary is a monthly contributor of Houston Agent Magazine, Builder Radio Online and Builder and Developer Magazine, where she writes on leadership and sales training topics. She was recently placed on the national Who’s Who List for the housing industry for 2015. She worked with Buena Vista Pictures, DreamWorks Pictures and is currently producing C-Suite TV’s series Run Towards the Roar with Jason Forrest.

About our experts & special guests:

Jamey Lutz

Jamey is an accomplished performance excellence, improvement strategist. He has over 20 years of experience in highly acclaimed organizations such as: The Ritz-Carlton Company, Wells Fargo Bank, Wachovia Corporation, and HomeBanc Mortgage Corporation, and RDV Sports. He is skilled in driving innovative service initiatives and programming, as well as building and sustaining world-class service organizations.

Paul Cardis

Paul has built Avid Ratings and Avid Ratings Canada that all share the same mission, to improve the quality of housing throughout North America. Founded in 1992, Avid Ratings is built on the belief that "avid leaders create avid employees, who create avid customers,” Paul says. “What differentiates leading organizations from those who merely follow, is a passion for excellence that makes success contagious... that's what Avid is all about.”

Jeffrey Hayzlett

Jeffrey is a primetime TV host of C-Suite with Jeffrey Hayzlett & Executive Perspectives on C-Suite TV, and business podcast host of All Business with Jeffrey Hayzlett on C-Suite Radio. He is a global business celebrity, speaker, best-selling author, and Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders. Hayzlett is a well-traveled public speaker, the author of two bestselling business books, The Mirror Test and Running the Gauntlet, and Think Big, Act Bigger: The Rewards of Being Relentless.

About FPG

Forrest Performance Group (FPG) is a global leader and designer of sales training, management training, and corporate training programs. FPG believes that true, permanent change begins at the top, transforms from the inside out, and requires long-term coaching and accountability rather than short-term training. This belief system has led to accolades for FPG, four international awards for the best sales and sales management programs, the Inc. 5000 list of fastest growing private companies and Best Place To Work in Fort Worth.